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Forum Discussion
UlfFahlen
2 months agoNew member | Level 2
Error making tempdir |>> openat_native |>> Not a directory"
Dropbox stopped starting all of the sudden, and I haven't seen this error message anywhere on the internet or this forum.
Steps taken:
Renamed %Appdata%/Dropbox to Dropbox_old
Ran as administrator
Reinstalled dropbox
Manually created folder "old_files" in temp directory
Updated Windows
Windows 10 specs:
Processor Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz 3.40 GHz
RAM 16,0 GB
System 64-bitars operating system, x64-based processor
Windows 10 Pro
Version 22H2
Installed 2024-05-17
OS-version 19045.5247
Windows Feature Experience Pack 1000.19060.1000.0
Error file:
bn.BUILD_KEY: Dropbox bn.VERSION: 213.4.4597 bn.constants.WINDOWS_SHELL_EXT_VERSION: 77 bn.is_frozen: True machine_id: 6f30ca57-f371-47e7-aee5-954aafb10f92 pid: 17300 cwd: 'C:\\Program Files (x86)\\Dropbox\\Client' real_path='C:\\Program Files (x86)\\Dropbox\\Client' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 HOME: None appdata: 'C:\\Users\\Jack Carlsson\\AppData\\Local\\Dropbox\\instance1' real_path='C:\\Users\\Jack Carlsson\\AppData\\Local\\Dropbox\\instance1' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 dropbox_path: 'C:\\Users\\Jack Carlsson\\Dropbox' real_path='C:\\Users\\Jack Carlsson\\Dropbox' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe' real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe' mode=0o100777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\213.4.4597\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc' real_path='C:\\Program Files (x86)\\Dropbox\\Client\\213.4.4597\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc' not found parent not found TMP: C:\Users\JACKCA~1\AppData\Local\Temp TEMP: C:\Users\JACKCA~1\AppData\Local\Temp tempdir: 'C:\\Users\\JACKCA~1\\AppData\\Local\\Temp' real_path='C:\\Users\\Jack Carlsson\\AppData\\Local\\Temp' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 Traceback (most recent call last): File "desktop/dropbox/client/main.py", line 966, in wrapper File "desktop/dropbox/client/main.py", line 7142, in finish_dropbox_boot File "desktop/dropbox/client/message_queue.py", line 306, in _wrapped File "desktop/dropbox/client/main.py", line 6589, in _init_components_for_account File "desktop/dropbox/client/main.py", line 6510, in create_sync_engine File "desktop/dropbox/sync_engine_boundary/factory.py", line 212, in make_sync_engine File "desktop/dropbox/sync_engine/nucleus/classic_client/sync_engine.py", line 243, in __init__ File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.py", line 296, in __init__ File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/base.py", line 243, in __init__ File "desktop/dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.py", line 223, in __init__ File "desktop/dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.py", line 547, in _init_new_engine_locked File "desktop/dropbox/sync_engine/nucleus/thin_client/client.py", line 143, in __init__ File "desktop\extensions\nucleus\nucleus_python.pyx", line 77, in nucleus_python.NucleusSyncEngine.__cinit__ nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Attempting to create old_files |>> Error making tempdir |>> openat_native |>> Not a directory"
- Megan
Dropbox Staff
- UlfFahlenNew member | Level 2
Hi!
We did all that but got the exact same (I think) error:
bn.BUILD_KEY: Dropbox bn.VERSION: 213.4.4597 bn.constants.WINDOWS_SHELL_EXT_VERSION: 77 bn.is_frozen: True machine_id: 6f30ca57-f371-47e7-aee5-954aafb10f92 pid: 20164 cwd: 'C:\\Program Files (x86)\\Dropbox\\Update\\1.3.911.1' real_path='C:\\Program Files (x86)\\Dropbox\\Update\\1.3.911.1' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 HOME: None appdata: 'C:\\Users\\Jack Carlsson\\AppData\\Local\\Dropbox\\instance1' real_path='C:\\Users\\Jack Carlsson\\AppData\\Local\\Dropbox\\instance1' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 dropbox_path: 'C:\\Users\\Jack Carlsson\\Dropbox' real_path='C:\\Users\\Jack Carlsson\\Dropbox' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe' real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe' mode=0o100777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\213.4.4597\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc' real_path='C:\\Program Files (x86)\\Dropbox\\Client\\213.4.4597\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc' not found parent not found TMP: C:\Users\JACKCA~1\AppData\Local\Temp TEMP: C:\Users\JACKCA~1\AppData\Local\Temp tempdir: 'C:\\Users\\JACKCA~1\\AppData\\Local\\Temp' real_path='C:\\Users\\Jack Carlsson\\AppData\\Local\\Temp' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 Traceback (most recent call last): File "desktop/dropbox/client/main.py", line 966, in wrapper File "desktop/dropbox/client/main.py", line 7142, in finish_dropbox_boot File "desktop/dropbox/client/message_queue.py", line 306, in _wrapped File "desktop/dropbox/client/main.py", line 6589, in _init_components_for_account File "desktop/dropbox/client/main.py", line 6510, in create_sync_engine File "desktop/dropbox/sync_engine_boundary/factory.py", line 212, in make_sync_engine File "desktop/dropbox/sync_engine/nucleus/classic_client/sync_engine.py", line 243, in __init__ File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.py", line 296, in __init__ File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/base.py", line 243, in __init__ File "desktop/dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.py", line 223, in __init__ File "desktop/dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.py", line 547, in _init_new_engine_locked File "desktop/dropbox/sync_engine/nucleus/thin_client/client.py", line 143, in __init__ File "desktop\extensions\nucleus\nucleus_python.pyx", line 77, in nucleus_python.NucleusSyncEngine.__cinit__ nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Attempting to create old_files |>> Error making tempdir |>> openat_native |>> Not a directory" - Jay
Dropbox Staff
Hi UlfFahlen, apologies for the delay in respond. In order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.
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