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Forum Discussion
error message re: number of devices
I am using DropBox on three devices -- an iPhone, an iPad, and my desktop computer. We are allowed 3 devices with a basic membership. But, every time I try to use Dropbox on my iPad, I get an error m...
Hi —
Someone else I talked to suggested that I go into my account settings to see if Dropbox was still holding on to an old device that I no longer have. That was exactly the case. I deleted the old iPad I have not had for over two years and now am no longer getting the error message. But, if the problem pops up again, I will be back! Thanks for responding.
Walter
Dropbox Staff
Dropbox StaffHey BrooklynGirl, sorry to hear about this.
Can you let us know how many devices you can see linked to your account on this page?
A screenshot of the exact error you're getting would be much appreciated too.
Thanks!
Hi —
Someone else I talked to suggested that I go into my account settings to see if Dropbox was still holding on to an old device that I no longer have. That was exactly the case. I deleted the old iPad I have not had for over two years and now am no longer getting the error message. But, if the problem pops up again, I will be back! Thanks for responding.
