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kanderson's avatar
kanderson
New member | Level 2
5 years ago

Error String: PermissionError: [WinError 5] Access is denied: 'C:\\Users\\username'

Hello, I am getting this error message upon trying to start dropbox on a users computer. The user's username changed and the dropbox installation is pointing to the old username. Dropbox was not inst...
Desktop
Error Messages
Setting up the apps
  • Walter's avatar
    Walter
    5 years ago

    In that case, you may need to perform a clean, advanced re-install mfinn.

     

    Keep us posted and have a lovely weekend ahead! 

Daphne's avatar
Daphne
Icon for Dropbox Staff rankDropbox Staff

Hey kanderson, I hope you're well today!

 

I would suggest trying to reinstall the desktop app to see if that does the trick. You can check out the steps to uninstall the app from here.

 

Let me know if that does the trick!

mfinn's avatar
mfinn
Explorer | Level 4
5 years ago

@Daphne Unfortunately, I have done that more than once in trying to resolve this issue and it has not fixed the issue.

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