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kanderson's avatar
kanderson
New member | Level 2
5 years ago

Error String: PermissionError: [WinError 5] Access is denied: 'C:\\Users\\username'

Hello, I am getting this error message upon trying to start dropbox on a users computer. The user's username changed and the dropbox installation is pointing to the old username. Dropbox was not inst...
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  • Walter's avatar
    Walter
    5 years ago

    In that case, you may need to perform a clean, advanced re-install mfinn.

     

    Keep us posted and have a lovely weekend ahead! 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
5 years ago

In that case, you may need to perform a clean, advanced re-install mfinn.

 

Keep us posted and have a lovely weekend ahead! 

  • mfinn's avatar
    mfinn
    Explorer | Level 4
    5 years ago
    Walter wrote:

    In that case, you may need to perform a clean, advanced re-install mfinn.

     

    Keep us posted and have a lovely weekend ahead! 

    Walter,

     

    That did it first try. I just assumed that the uninstall removed all of that information.

     

    Thank you for your help!

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