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kanderson's avatar
kanderson
New member | Level 2
5 years ago

Error String: PermissionError: [WinError 5] Access is denied: 'C:\\Users\\username'

Hello, I am getting this error message upon trying to start dropbox on a users computer. The user's username changed and the dropbox installation is pointing to the old username. Dropbox was not inst...
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  • Walter's avatar
    Walter
    5 years ago

    In that case, you may need to perform a clean, advanced re-install mfinn.

     

    Keep us posted and have a lovely weekend ahead! 

cscott7112's avatar
cscott7112
New member | Level 2
5 years ago

Hi,

 

I change my windows profile folder name from cscot to cscott and dropbox does not start anymore.  Here is the dropbox_error file content, any help?  I imagine I will have to change something in the registry ...

 

bn.BUILD_KEY: Dropbox
bn.VERSION: 105.4.651
bn.constants.WINDOWS_SHELL_EXT_VERSION: 45
bn.is_frozen: True
machine_id: 73c7416c-64ad-466c-a2b4-914de437a64a
pid: 3720
cwd: 'C:\\WINDOWS\\SysWOW64'
real_path='C:\\WINDOWS\\SysWOW64'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
HOME: None
appdata: 'C:\\Users\\cscot\\AppData\\Local\\Dropbox\\instance1'
real_path='C:\\Users\\cscot\\AppData\\Local\\Dropbox\\instance1'
not found
parent not found
dropbox_path: 'C:\\Christian Scott\\TRAVAUX\\Dropbox'
real_path='C:\\Christian Scott\\TRAVAUX\\Dropbox'
mode=0o40555 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
mode=0o100777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\105.4.651\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\105.4.651\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
not found
parent not found
TMP: C:\Users\cscott\AppData\Local\Temp
TEMP: C:\Users\cscott\AppData\Local\Temp
tempdir: 'C:\\Users\\cscott\\AppData\\Local\\Temp'
real_path='C:\\Users\\cscott\\AppData\\Local\\Temp'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
Traceback (most recent call last):
File "dropbox\client\main.pyc", line 7715, in main_startup
File "dropbox\client\main.pyc", line 2946, in run
File "dropbox\client\main.pyc", line 1703, in startup_low
File "dropbox\client\main.pyc", line 1257, in safe_makedirs
File "dropbox\overrides.pyc", line 263, in makedirs
File "dropbox\overrides.pyc", line 263, in makedirs
File "dropbox\overrides.pyc", line 263, in makedirs
[Previous line repeated 1 more time]
File "dropbox\overrides.pyc", line 276, in makedirs
PermissionError: [WinError 5] Access is denied: 'C:\\Users\\cscot'

 

Thanks,

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Hey cscott7112, thanks for reaching out ot us. 

     

    I moved your post here, where another user was getting the same error message. 

     

    Have a look at what is suggested and let us know if you have any trouble along the way. 

     

    Cheers!

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