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dgsdfgsdgdsfgsdf's avatar
dgsdfgsdgdsfgsdf
Helpful | Level 5
4 years ago

Error text: (Installation failed due to unknown error (Error code: 1).

Unable to complete installation. Installation is performed on Windows 10. Error text: (Installation failed due to unknown error (Error code: 1). I installed autoload from the site, installed the ofl...
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  • dgsdfgsdgdsfgsdf's avatar
    dgsdfgsdgdsfgsdf
    4 years ago

    The solution turned out to be funny, but not very. Simply, if you have another computer or laptop, and dropbox is working there, then copy the Program Files(x86) folder from your another computer to yours. I just installed win 11 on the hard drive without deleting the old system- win 10, and installed dropbox in win11 and then just copied it to win10 and everything worked. If there is the same error, but there is no way to get the files, then you can write here and ask for dropbox files... I'll send it, but I won't see the message right away.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
4 years ago
Hi dgsdfgsdgdsfgsdf, thanks for messaging today.
 
Have you ensured that the Windows OS is on the latest version with all security updates installed?
 
Do you have any other software on your machine that could affect or monitor how programs are installed?
 
This will help me to assist further!
  • dgsdfgsdgdsfgsdf's avatar
    dgsdfgsdgdsfgsdf
    Helpful | Level 5
    4 years ago

    The solution turned out to be funny, but not very. Simply, if you have another computer or laptop, and dropbox is working there, then copy the Program Files(x86) folder from your another computer to yours. I just installed win 11 on the hard drive without deleting the old system- win 10, and installed dropbox in win11 and then just copied it to win10 and everything worked. If there is the same error, but there is no way to get the files, then you can write here and ask for dropbox files... I'll send it, but I won't see the message right away.

    • dgsdfgsdgdsfgsdf's avatar
      dgsdfgsdgdsfgsdf
      Helpful | Level 5
      4 years ago

      "C:\Program Files (x86)\Dropbox" certainly

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