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Forum Discussion

Michael C.15's avatar
Michael C.15
Helpful | Level 5
2 years ago
Solved

File Provider upgrade is Beta or not?

New Apple MacBook Pro M2. Installed Dropbox, then see a message in the Dropbox app to upgrade to the new Apple File Provider API. There was no mention that this would be a Beta update, but after the ...
desktop
Dropbox Plus
Install
Mac
Setting up the apps
  • Walter's avatar
    Walter
    2 years ago

    Hey Fabio L., sorry to hear that.

     

    If you rebooted your computer and this persists, could you send us a screenshot so that we can have a visual too?

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey there, Michael C.15, let's jump right into this! 

 

Based on the number you mentioned, 179.4.4985, it seems you're using the stable version of our desktop app, after your upgrade to the new MacOS for File Provider. 

 

Could you send me a screenshot of the word "Beta", and where exactly do you locate it, in order for me to have visual too? If you have any ticket numbers, feel free to also send them to me here. 

 

Keep me posted!

Michael C.15's avatar
Michael C.15
Helpful | Level 5
2 years ago

After unlinking my account after a fresh Dropbox install (2nd level support asked be to do this to trouble shoot another problem)...

1. I can't sign into the Mac app. Error: There was a problem completing this request.

2. Can't sign into the website—sometimes yes sometimes no. I usually get the error: Two-step verification text message couldn't be sent. <a href="/help/364">Help</a>)
3. Phone number on website settings for SMS verifications is correct. 
4. When I am able to sign into the website, I do get the 2 step SMS. 

Unlinked another Mac on my account and I get the exact same errors. 

Anyone else having problems?
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Michael C.15, in regards to the app, would you mind sharing your ticket number reference please? 

     

    Have you managed to access the desktop app, after the first error you mentioned above? What about accessing your account online, using a different browser? 

     

    Are you able to do this, or do you still get the 2FA error? 

    • Michael C.15's avatar
      Michael C.15
      Helpful | Level 5
      2 years ago
      Hi. One ticket is https://www.dropbox.com/support/ticket/22504150

      It seems like turning off two step verification fixed most or all of these login problems. I can’t believe it’s taken five hours of support chat for me to figure this out on my own. I updated that ticket with a question. Thank you.
      • Sam DBX's avatar
        Sam DBX
        Icon for Community Manager rankCommunity Manager
        2 years ago

        Hi everyone,

         

        To clarify, this was a bug that incorrectly displayed the Beta tag to stable users on FP, which we've already resolved. Our following stable release should include the fix. Stay tuned!

         

        Thanks,

        Sam

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