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peteypeteypete's avatar
peteypeteypete
Explorer | Level 3
3 months ago

Getting terminal errors during advanced reinstall after Dropbox was unlinked

Hi All,    I use dropbox to archive and share files between my iphone, home macbook and work mac. I decided to do an advanced reinstall 4 weeks ago when I had a glitch on my work computer (sync a...
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Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Sorry to see that you're having this issue, peteypeteypete.

 

If your Dropbox folder was previously located in ~/Library/CloudStorage, it means you were previously using the Dropbox for macOS on File Provider version of the app.

 

However, if the computer got unlinked, it might be possible that you're back to the non-File Provider version.

 

Can you open your Dropbox preferences and check the location of your Dropbox folder in the "sync" tab?

 

Also, can you please give me the ticket number of your most recent communication with our support team, so I can take a look?

 

Thanks in advance.

  • peteypeteypete's avatar
    peteypeteypete
    Explorer | Level 3
    3 months ago

    Hi Hannah, 

     

    Thanks for the response. I don't remember upgrading to "File Provider" but it's possible I was using it. Currently I'm not using it and it offers the option to upgrade but haven't chosen to do so thinking (correctly or not) that it might cause more problems. 

     

    Under preferences my dropbox folder location is: user/dropbox, which is the same as the folder in my sidebar. 

     

    Best, 

     

    Pete

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      3 months ago

      Thanks for the update here, Pete!

       

      Do you see a Dropbox icon in your menu bar at the moment?

       

      What is the sync status and version number of the app, when hovering over this icon?

      • peteypeteypete's avatar
        peteypeteypete
        Explorer | Level 3
        3 months ago

        Hi Hannah, 

         

        I do have it in the menu bar, and it says 206.4.6505 "up to date" -- it's the most recent version. 

         

        Also my most recent support ticket is 24171978, forgot to include this last time! 

         

        Per your previous response, none of the support agents I've emailed with have mentioned File Provider. I'm curious if that is part of the issue. Thanks. 

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