You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

zdavidross's avatar
zdavidross
New member | Level 2
7 years ago

How can I pass the CAPTCHA on the site?

why does captcha have to have so many levels (10+?) & even repeats itself?
  • Walter's avatar
    7 years ago

    Hey there zdavidross - thanks for posting your question here; I'll be happy to provide some more context on the CAPTCHA challenge for you. 

     

    As you know, CAPTCHA pages and other security features have been put in place to prevent abuse and protect our users and services too. To pass the CAPTCHA challenge now, you need to enter your Dropbox login information and type the text that shows up in the CAPTCHA challenge or press on the audio button at the bottom of the CAPTCHA box. Then, type in what you hear. Please make sure your volume is audible.

     

    Having said that, if you're getting an error stating that you've entered the wrong CAPTCHA, please try one of the following methods:

     

    1) Click the refresh button at the bottom of the CAPTCHA box. This will give you a new image of characters to type in.

     

    2) Use the audio option I listed above. 

     

    3) Try logging in with a different web browser.

     

    Let me know what you find please. Thank you!