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neosmile's avatar
neosmile
Helpful | Level 5
5 years ago

How could I get Dropbox Paper 2020?

How could I upgrade to Dropbox Paper 2020 from the older version?
Dropbox Paper
Setting up the apps
  • Fiona's avatar
    Fiona
    5 years ago

    Hello neosmile. 

    Thank you for your interest in Paper 2020 :heart_eyes:. 

    Currently, the Paper 2020 release is available to new users only. Our team is currently in the works of a new feature in order to build the best Paper experience for all our users. Old and new. 

    You will hear more about this feature and your Paper docs will live in the Dropbox filesystem, when the development is finalised. 
     
    What I did -because I honestly couldn't wait- is this: I created a new Dropbox account and shared my old Paper docs to it. 
     
    Notes:pushpin:
    • "Old" Paper docs shared with Paper 2020 release users will be available in their Dropbox home and will show in Recents. 
    • Paper 2020 release docs shared with Legacy users will be available on their Dropbox home, but not in Paper. 

    :books:

    Here is a help center article with all the information you need. 

    Feel free to ask more questions. 

    Cheers! 

Stijn B.'s avatar
Stijn B.
Explorer | Level 4
2 years ago

Hi marcio_at_zam,

I was in the same case. Dropbox can fix this for you but you need to enter a support request and insist. The thing is that there is a small risk involved (mainly of not being able to find existing Paper docs) and for this reason they still haven't rolled out the solution to all users. You just need to confirm that you're willing to accept this risk. For me it's working fine now, I can create Paper docs in Dropbox folders.

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