Start 2025 on time and up to date! Seamlessly integrate your calendars into Dropbox with these simple steps! 📆

Forum Discussion

BigDNC's avatar
BigDNC
New member | Level 1
2 months ago

How does the Back button work in Windows Explorer?

Our CEO uses Dropbox and recently we witness a issue I'm not seeing a resolution for here.   He stated that it started within the last couple weeks, but when navigating DropBox folders when using the...
desktop
Folders
Windows
BigDNC's avatar
BigDNC
New member | Level 1
2 months ago

I thought so as well, we tested and it's accessing folders that were not recently visited in Dropbox.   We tested 3 iterations of navigating a subfolder into 4 other subfolders deep and when we went back button on the 2 attempt it went to a folder he had not accessed.  The 1st and 3rd attempts back folder work as should be expected..  So it's not constant and appears random.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
25 days ago

Hey BigDNC, sorry for the late reply!

Do you still face the same issue on your end? Also, if you temporarily quit our app, and try the same steps that you described, do you see the same results too? 

  • BigDNC's avatar
    BigDNC
    New member | Level 1
    25 days ago

    I never confirmed back with end-user he was still having the issue so considering it resolved.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!