We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Sanjs's avatar
Sanjs
Helpful | Level 6
9 months ago

How to access Dropbox Sign fully from Dropbox

I have a Dropbox Essentials account, which should give me access to unlimited signing in through Dropbox Sign.   I only use this on my desktop.   Last year when I was still on the Dropbox Plus pl...
Desktop
Dropbox Sign
Setting up the apps
  • Sanjs's avatar
    Sanjs
    9 months ago

    So for anyone with the same question, it turns out that you cannot access the full Dropbox Sign (Hellosign) app to get the better functionality with the Dropbox Essentials plan.

    You either need to be on one of the lower/free plans (that allow for 3 document requests per month), or have a specific Dropbox Sign plan. And you cannot subscribe to a Dropbox Sign plan with the same email you use for Dropbox - you need a different one. Otherwise you end up with the same problem of it redirecting straight back to the Sign section in Dropbox.

    So much for integration.

Sanjs's avatar
Sanjs
Helpful | Level 6

Hi Walter - yes that would be good if you could investigate this further. Feel free to send me an email - can you access this in your system?

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
9 months ago

Sure thing Sanjs - you've got :envelope:

 

Whenever you get the chance, please have a look at your inbox and we'll take it from there.

  • Sanjs's avatar
    Sanjs
    Helpful | Level 6
    9 months ago

    Thanks Walter.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!