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Forum Discussion

dcross's avatar
dcross
Explorer | Level 4
2 months ago

I can no longer access Dropbox through Finder on macOS Sequoia 15.0.1.

Did this update by Apple break dropbox? Can no longer access through the finder.
Desktop
Folders
Mac
djfriend's avatar
djfriend
Explorer | Level 3

I am also not able to use my Dropbox desktop app. When trying to access, the message is 'The application "Dropbox.app" can't be opened'. I also cannot locate this app in the app store on my MacBook, so it cannot be reinstalled. It was migrated to a new Mac that had Sonoma 15 already installed.

DBX_Pedro's avatar
DBX_Pedro
Icon for Community Manager rankCommunity Manager
31 days ago

Hi djfriend,

 

Thanks for getting in touch.

Could you share with us a screenshot of the error message?

Also, is the firewall enabled? In some cases, we had to work around this issue.

Once we have that information, we can go from there.

  • djfriend's avatar
    djfriend
    Explorer | Level 3
    30 days ago

    The firewall is inactive, and when trying to launch the Dropbox app I receive the message 'The application "Dropbox.app" can't be opened.' The sync to my hard drive does not work.

    • DBX_Pedro's avatar
      DBX_Pedro
      Icon for Community Manager rankCommunity Manager
      30 days ago

      Hi djfriend,

       

      Thanks for confirming that.

       

      I will then pass this to a internal team.

       

      Is it ok to reach out to you to the email linked to this account?

        

      We can take it from there. 

      • djfriend's avatar
        djfriend
        Explorer | Level 3
        30 days ago

        yes, please email me.

  • dcross's avatar
    dcross
    Explorer | Level 4
    30 days ago

    Returned to finder window after a reboot. Maybe didn't get a clean reboot after installation of OS update. Things seem normal now.

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