You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

ssss2e32's avatar
ssss2e32
New member | Level 2
3 years ago

I can only access the Dropbox website when using a VPN; why?

Hello, I have a big problem I can't have acess to your dropbox website. I have a brand new PC with windows 11. And in my old one its works, and to get acess in new one I need VPN. 

Error: NET::ERR_CERT_COMMON_NAME_INVALID

Web
  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    3 years ago
    @ssss2e32  wrote:

    ... to get acess in new one I need VPN.

    Something on your computer or network is likely blocking access to Dropbox. Disable any antivirus or firewall you're running and try again.

    • ssss2e32's avatar
      ssss2e32
      New member | Level 2
      3 years ago

      I have tryed everything, I'm trying for 4 days. Already disabled firewall, antivirus, tryed clean cache, only way is VPN.
      Tryed diffrent browsers. I don't know why!

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hey ssss2e32, sorry to see you're having trouble accessing our website.

         

        Are you able to test if you can access our website when connected to a different network?

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!