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sudoluke's avatar
sudoluke
Helpful | Level 6
3 years ago

I cannot install the desktop app on Linux Fedora 37

Gnome 43 has removed libnautilus-extension.so.1 making it impossible to install Dropbox on Fedora 37. Please update the rpm installer to make use of the changes in gnome 43.   For reference: ...
Desktop
Error Messages
Install
Linux
  • Emmet's avatar
    Emmet
    2 years ago

    Hi there, 

     

    We've spoken to our team, and they've told us that they're aware of a caching issue that causes that endpoint to return invalid 404 errors. They're currently working on a fix for this, but in the meantime, retrying the link should work. 

     

    We also recommend clearing your cache before retrying, as this can assist with some common errors. 

     

    Regards,

     

    Emmet 

Emmet's avatar
Emmet
Icon for Community Manager rankCommunity Manager
2 years ago

Hi there, 

 

We've spoken to our team, and they've told us that they're aware of a caching issue that causes that endpoint to return invalid 404 errors. They're currently working on a fix for this, but in the meantime, retrying the link should work. 

 

We also recommend clearing your cache before retrying, as this can assist with some common errors. 

 

Regards,

 

Emmet 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey dpawson, sorry for the late reply here, but I just wanted to mention that this should have been fixed after a recent release.

     

    Please let us know if anything else comes up. 

  • alexhfranca's avatar
    alexhfranca
    Explorer | Level 4
    2 years ago

    I installed Dropbox @ Fedora 37 successfully today.

    Now, I wonder why I cannot See, under Nautilus, the "special icons" showing the sync-status of each file/folder.
    To be true, I see "additional icons" beside "shared folders", now the "check-marks" does not show...


    Is that an issue only at my side, or it does NOT exist anymore?
    Is there a way to solve it?

    Many thanks for your help!
    Regards, Alex

  • dpawson's avatar
    dpawson
    Helpful | Level 6
    2 years ago

    So not 'a fix available, please update'?
    So it isn't yet a fix?

  • entodoays's avatar
    entodoays
    Helpful | Level 5
    2 years ago

    You need to install the nautilus-dropbox package to get the icons and dropbox context menu.

  • dpawson's avatar
    dpawson
    Helpful | Level 6
    2 years ago

    'Re-install' / update, yes. The prev answer was 'we re working on it'

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi all, can you please let us know if you're still having issues with this?

     

    If you do, please try clearing your browser's cache and refreshing the page before downloading and installing the app from this page. 

  • Здравко's avatar
    Здравко
    Legendary | Level 20
    2 years ago

    Hmm...🤔 Walter, Where in the page, your link points to, can be seen DEB package dedicated for Gtk4 based Nautilus? As far as I can see, the plugin in the DEB package there supports only Gtk2 or Gtk3 based Nautilus. Am I wrong? 🧐

  • dpawson's avatar
    dpawson
    Helpful | Level 6
    2 years ago

    So why isn't there a 'clear this report' option?

    AFAIK (with a re-install) this problem is cleared (until the next Linux update perhaps),

    so please mark it as cleared?

  • dpawson's avatar
    dpawson
    Helpful | Level 6
    2 years ago
    Spoiler
    Yes, but the same issue comes up with Fedora 38?

    fyi, Fedora updates roughly every 6 months.
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey dpawson, would you mind giving us a few more details about your issue?

     

    If you can send us screenshots, so we can have a visual of the issue, that would also be greatly appreciated.

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