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Forum Discussion

BryanmMac's avatar
BryanmMac
Explorer | Level 4
7 months ago

I can't access the Documents and Download folders on my Mac

've lost access to my Documents and Downloads file on my mac - help?? I started a thread back in July and have created workarounds. When it asked whether I wanted to sync/back-up Desktop, Documen...
Desktop
Dropbox Backup
  • Megan's avatar
    Megan
    7 months ago

    Have you tried out the steps my colleague, Hannah provided in this thread on how to revert your content back to their original locations? 

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey BryanmMac, thanks for reaching out to our Community.

 

Let's see what we can find out about this.

 

From what you're saying, it sounds like you did previously enable the Backup feature on this computer, because without Backup, you wouldn't have had Dropbox syncing icons on your Desktop files.

 

Did you recently get a notification to update Backup on your Dropbox app maybe?

 

If you go to your backups page online, do you see that this particular computer is being backed up?

 

Let me know what you see.

BryanmMac's avatar
BryanmMac
Explorer | Level 4
7 months ago

This is what I see. I do not believe I have Backup enabled.

 

I need my Documents and Downloads returned to local control.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    7 months ago

    Thanks for the screenshot, Bryan.

     

    So, this tells me you had enabled backup, but it's unlinked for some reason.

     

    If you go through the Dropbox app preferences, click on the "backups" tab and then on "manage backups", what do you see there?

    • BryanmMac's avatar
      BryanmMac
      Explorer | Level 4
      7 months ago

      Here is what I see:

      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II
        7 months ago
        BryanmMac wrote:

        Here is what I see:

        Click the Manage backups button... THEN what do you see?

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