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Forum Discussion

BryanmMac's avatar
BryanmMac
Explorer | Level 4
7 months ago

I can't access the Documents and Download folders on my Mac

've lost access to my Documents and Downloads file on my mac - help?? I started a thread back in July and have created workarounds. When it asked whether I wanted to sync/back-up Desktop, Documen...
Desktop
Dropbox Backup
  • Megan's avatar
    Megan
    7 months ago

    Have you tried out the steps my colleague, Hannah provided in this thread on how to revert your content back to their original locations? 

BryanmMac's avatar
BryanmMac
Explorer | Level 4

This is what I see. I do not believe I have Backup enabled.

 

I need my Documents and Downloads returned to local control.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
7 months ago

Thanks for the screenshot, Bryan.

 

So, this tells me you had enabled backup, but it's unlinked for some reason.

 

If you go through the Dropbox app preferences, click on the "backups" tab and then on "manage backups", what do you see there?

  • BryanmMac's avatar
    BryanmMac
    Explorer | Level 4
    7 months ago

    Here is what I see:

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      7 months ago
      BryanmMac wrote:

      Here is what I see:

      Click the Manage backups button... THEN what do you see?

      • BryanmMac's avatar
        BryanmMac
        Explorer | Level 4
        7 months ago

        There are no backups listed. 

         

         

         

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