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Giova GT's avatar
Giova GT
New member | Level 2
2 years ago
Solved

I can't enable permissions on my S23 Samsung Galaxy for camera uploads

Dropbox keeps asking my to enable permissions for storage in my mobile Samsung S23 Galaxy but there is no place to enable it.   I want to synchronize all my photos and videos in the cloud.
Android
Camera uploads
Error Messages
Mobile
Setting up the apps
  • FiggleWiggle's avatar
    FiggleWiggle
    11 months ago
    Confirming I cleared cache and reinstalled Dropbox per the above instructions and it is working. It seems the issue is fixed in the latest version of Dropbox.
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
11 months ago

Hey FiggleWiggle! Did you reinstall the Dropbox app on your phone with these steps and it didn’t make a difference? 

 

If not, can you send me a visual of the notification you keep receiving? 

 

I’d also like one more screenshot of the permissions you’ve enabled so far, to have a closer look. 

 

Let me know when you’re ready.

FiggleWiggle's avatar
FiggleWiggle
Helpful | Level 5
11 months ago
Confirming I cleared cache and reinstalled Dropbox per the above instructions and it is working. It seems the issue is fixed in the latest version of Dropbox.

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