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Forum Discussion
I get an error message that Windows System Restore failed?
Hi
When I run Windows System Restore it fails with this error message
System Restore failed to replace the file (D:\Users\*******\Dropbox\.dropbox.cache\qebcobkqbgbzfynfuwbof\placeholder.bat) wit...
Hi everyone,
We're testing out some changes in v182 (currently in beta) that should hopefully help with this. Let us know if you continue to run into problems.
Thanks
I can pretty much tell you there is no workaround, other than changing the files that are saved in the restore point before you save it. After this file is included, you are out of luck. I work at Microsoft and I tried literally everything to edit the restore point with help from some developers here, and ended up just reinstalling Windows 10.
Yet another person here that was hit by this issue. Windows 10 ended up in a reboot loop after a failed Windows Update and after a lot of frustration not being able to use System Restore I found this forum thread. I lack words to express how disappointed I am to find out that Dropbox apparently has known about this for quite some time but still haven't fixed it.
I've been using Dropbox since it came out both personally and professionally. I've also recommended it to a lot of people.
After my incident and the frustration it has caused my colleague already switched to OneDrive and is very happy with it.
I myself thought I'd give Dropbox support a chance to make things right so I contacted them and asked for status on this issue before I take a decision on how to proceed. If they will not fix this, I'll cancel Dropbox both personally and for my company and will recommend all other Windows 10 users to do so. Having a backup application corrupting an important recovery mechanism in your OS is simply astonishing when it's a known issue.
Unfortunately, the response I've got from support so far is that
"There is, unfortunately, no resolution to this issue at this time, nor any fix on the horizon"
I re-iterated my question to clarify whether they are aware of the issue and it simply takes a lot of time to get it solved or if it's just not something they prioritize.
The support then told me they could offer me help in two ways:
1) Help me submit a feature request fort his. Really? Feature request? This is a serious bug...
2) "Social media is a good way to raise the profile of a given issue" .. "The more people who raise the issue, the higher priority it becomes". If I've been a paying customer for a product during many years and discover a serious bug, should I really have to turn to social media to raise awareness?
Even though I do not like having to do it, I am adding my story here to increase the chances of us being heard. I'm about to ask Dropbox support one more time whether they really feel like it's the right decision to add this as a feature request and not a bug to be fixed. Their response will determine whether I will continue using Dropbox at all in the future.
Same thing just happened to me on a lenovo, got stuck in a reboot loop due to a failed windows update. Tried to roll back. Error due to dropbox cache files. Had to boot to safe mode. uninstall dropbox. delete dropbox folder from the drive. still wouldnt restore. Ended up with a system reset. Not very happy, I understand it's likely a windows issue, but it's also something dropbox should be able to assist with.
