You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Avondale's avatar
Avondale
Explorer | Level 3
12 months ago

Icon missing in Menu Bar Mac Sonama

Hi. The Dropbox logo is missing from the menu bar on MAC Sonama 14.1.2. It does not show when DB is running. I have uninstalled and reinstalled DB but still not there.   When MBP is restarted, th...
Desktop
Mac
  • Jay's avatar
    Jay
    11 months ago

    Hi Edouard C., do you have a lot of icons in the menu bar? Newer versions of Mac OS hide icons if it's too full, so could you try quitting some apps from there to see if the Dropbox desktop application appears?

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
12 months ago

Welcome to the Community, Avondale!

 

If you relaunch the Dropbox app via your Finder > Applications folder, how long does it usually take before the Dropbox icon disappears again? 

 

Since a basic reinstall didn't seem to help, I'd like you to perform an advanced one instead.

 

Let me know, if that helps.

  • Edouard C.'s avatar
    Edouard C.
    Explorer | Level 3
    11 months ago

    I'm running OS 14.2 and after installing Dropbox on a new M2 macbook pro, i had the same problem and doing an Advanced install DB did not fix the issue.

    Edouard

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      11 months ago

      Sorry to see that you're having this issue, Edouard C..

       

      Are you using the Dropbox for macOS on File Provider version of the app with the Dropbox folder in ~/Library/CloudStorage?

      • Edouard C.'s avatar
        Edouard C.
        Explorer | Level 3
        11 months ago

        HI Hannah,

        No I'm not. Dropbox is in the default loaction: Users > ecantin > Dropbox.

         

        Edouard.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!