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Forum Discussion
I'm getting a blue screen after installing Dropbox on my Windows device.
Hi
I am having an issue with Dropbox App.
When installed and logged in i start to get BSOD to the point that within a minute of logging into the PC it crashes with BSOD
Stop code: DRIVER_VERIFIER_DETECTED_VIOLATION
What Failed: dbx.sys
once i uninstall Dropbox app i stops happening, and if i reinstall as soon as i log into and connect the dropbox app it starts again.
Any suggestions
Mini Dump
Dump file: 091024-4187-01.dmp
Crash time: 9/10/2024 12:04:16 PM
Bug Check String: DRIVER_VERIFIER_DETECTED_VIOLATION
Bug Check Code: 0x000000c4
Parameter 1: 00000000`00002000
Parameter 2: fffff805`5fbab31c
Parameter 3: 00000000`00000000
Parameter 4: 00000000`00000000
Caused by driver: dbx.sys
caused by address: dbx.sys+b31c
Processor: x64
Crash address: ntoskrnl.exe+415fa0
Full path: C:\WINDOWS\Minidump\091024-4187-01.dmp
Processors Count: 12
Major version: 15
Minor Version: 22621
- Nancy
Dropbox Staff
Thanks for posting about this issue here, FLMP.
If you’ve currently uninstalled Dropbox, can you attempt to install it again via our offline installer?
Let me know if you keep seeing the same thing after that.
Hi Nancy
Thanks for the response, so currently i uninstalled and then reinstalled using Microsoft store and so far i have not had the issue since....
