Learn how to make the most out of the Dropbox Community here 💙. 

Forum Discussion

kc1332's avatar
kc1332
Explorer | Level 3
4 years ago

Insane Slow Download Speeds

I have been dealing with insane slow download speeds for folders and files for the past few days. I have run internet speed tests which came back great. Dropbox app is up to date. The bandwidth is se...
desktop
Setting up the apps
sync
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
4 years ago
Thank you for the ticket number, kc1332!

I've passed my comments to the agent supporting you, and they should be with you on this!

If you need anything else, we're one post away!
  • CalebSpring's avatar
    CalebSpring
    Explorer | Level 4
    4 years ago

    I am not a customer of Dropbox but I have been having the same issues. Download speeds are in the kb not mb range.

    Even downloading the desktop client is slow.

     

    Other sites/services don't seem to have any issues and a speed test comes back fine. 

     

     

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!