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kc1332's avatar
kc1332
Explorer | Level 3
4 years ago

Insane Slow Download Speeds

I have been dealing with insane slow download speeds for folders and files for the past few days. I have run internet speed tests which came back great. Dropbox app is up to date. The bandwidth is se...
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edumbrava's avatar
edumbrava
Helpful | Level 5
4 years ago

So I am not the crazy one? Will Dropbox finally acknowledge the issue publicly and not bury their head in the ground? Been like this for me for past 3 days, Dropbox support seems clueless doesn't  care 

 

  • alanb1501's avatar
    alanb1501
    New member | Level 2
    4 years ago

    I'm also dealing with very very slow download speeds.


    I have been attempting to download a 190MB file for the past two days, and it keeps timing out due to speeds ranging from 40-100KB/s.

     

    I am on Xfinity Gigabit internet connection and have independently verified my connection speed through SpeedTest, and Fast.com. I also rebooted my wifi router, just to be on the safeside. I tried downloading on both Firefox and Edge latest browsers.

    This is pretty clearly an issue with Dropbox service.

     

    I just upgraded to Dropbox Plus and the speeds are still very very slow.

    • tgauerke's avatar
      tgauerke
      Helpful | Level 5
      3 years ago

      I'm not surprised to find all these messages about insanely slow download speeds from dropbox. I at times exprience 5-10 KB/second downloads. For a frame of reference, that's 1/10th the speed of dial-up internet.

       

      This occurs despite having my dropbox app bandwith settings unrestricted, despite having very high-speed internet for my work, and despite stopping all other internet programs that run concurrently. The problem is on dropbox's side, not mine.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hey tgauerke, thanks for posting today!

         

        Can you let me know your app's syncing status, along with the version that you're using? 

         

        Do you also happen to have an idea, as to how many files your Dropbox account has? Is it possible that it's more than 300K, since that could decline the app's performance?

         

        Keep me posted, and we'll take it from there!  

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