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Forum Discussion

schomer80's avatar
schomer80
Explorer | Level 4
2 years ago

iOS app crash while playing mp3 files

I have an iPhone 13 with iOs 16.1.1 and Dropbox App 306.2.2 and when I play an MP3 file from my folder after a few time the app crash. To prevent this problem I must keep always unlock my iPhone. The...
Dropbox Plus
Mobile
Preview
  • Walter's avatar
    Walter
    2 years ago

    Hey schomer80, sorry to hear about this.

     

    May I ask how long this has been happening for you? 

     

    Have you tried clearing the app's cache or reinstalling the app since you first noticed this? 

     

    Any additional information is more than welcome!

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey schomer80, sorry to hear about this.

 

May I ask how long this has been happening for you? 

 

Have you tried clearing the app's cache or reinstalling the app since you first noticed this? 

 

Any additional information is more than welcome!

  • schomer80's avatar
    schomer80
    Explorer | Level 4
    2 years ago

    Ok now it works! Thank you very much 🙂

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      No worries schomer80 - I'm just glad to hear it's sorted now.

       

      Take care and see you around the Community!

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