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Forum Discussion

gkmach1ne's avatar
gkmach1ne
Explorer | Level 3
7 months ago

Issues reinstalling Dropbox Backup from a Time Machine Backup.

Hi, I'll start with a bit of background: My 3TB fusion drive on my 2013 27" iMac failed recently so I replaced the HD with a new 1TB SSD. When I try to recover from the latest backup (from a ti...
Desktop
Dropbox Backup
gkmach1ne's avatar
gkmach1ne
Explorer | Level 3

Hi Megan

Thanks a lot for your response.

Yes, I can see the folders in the online Dropbox. So the data is still there online.

But I'm missing the folders from my Finder in the iMac. I think this is because I was using Dropbox backup. So when I am in Finder and click on either the Dropbox folder, Desktop folder, Music folder or Downloads folder I am met with a message that says: "Desktop" can't be found because the original item can't be found" (and the same for Music or Downloads).

It seems I can't download anything either because Download is gone.

I'd like to be able to have a Desktop on my desktop, downloads in Downloads etc. 

Any clues?

I'm maybe missing something obvious.

Thanks

GK

 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
7 months ago

Hi there gkmach1ne - sorry to jump in here, but could you clarify your device's OS version and send us a screenshot of the desktop app's exact status as shown in your menu bar at the moment if you managed to install it properly on your computer?

 

Also, instead of using the time machine backup, do you get the same results if you create a new OS profile? 

  • gkmach1ne's avatar
    gkmach1ne
    Explorer | Level 3
    7 months ago

    Hi Walter

    I appreciate you chiming in.

    The iMac is using macOS Catalina (10.15.7) which was as high as this old model could be upgraded to (and exactly the same specs as before the hard drive was replaced so everything should correlate).

    I can't take screenshots (well, I can, but since the default destination of screenshots is the desktop, which is absent, I've no idea where these are going) so here's a pic taken with my phone:

    I'm not sure I understand the second  question...do you mean creating another user profile and installing dropbox from there? If so would I be able to access it from my own user profile?

    Thanks

     

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      7 months ago

      So, it seems that you haven't linked your account on the desktop app yet - could you give that a go and try adjusting your Dropbox Backups from the app's preferences under the Backups tab?

       

      As for the 2nd question, I was merely suggesting that you create a new OS profile on your computer to see if the app behaves normally there. 

       

      In any case, please let me know of any updates gkmach1ne 

      • gkmach1ne's avatar
        gkmach1ne
        Explorer | Level 3
        7 months ago

        Hi Walter

        Is there a way that that lets me link the Dropbox app?

        In my previous screenshot (above) at top right in the menu bar, that revolving blue/black box that says "waiting to be linked to a dropbox account..." has been doing that for 72 hours.

        I'm not quite sure how to speed that up.

        Thanks

        Gordon

         

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