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The Head's avatar
The Head
Explorer | Level 3
2 years ago
Solved

Log in loop when trying to install the app.

My Windows desktop has just been changed over to a new hard drive and I have re-installed the Dropbox app, however I get stuck in a loop where a dialogue box tells me to continue to my browser to sig...
desktop
Install
Windows
  • Nancy's avatar
    Nancy
    2 years ago

    Hey The Head! Can you try to remove the desktop that shows as an incomplete install, and try again? If this doesn’t help, please try an advanced reinstall instead to see if it helps.

The Head's avatar
The Head
Explorer | Level 3
2 years ago
Thanks for the quick response Megan. Yes, the page stays as the screenshot. I have checked the security tab and I only have three devices listed: my work desktop, my laptop and my phone, although it also has my desktop listed as installation incomplete.
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey The Head! Can you try to remove the desktop that shows as an incomplete install, and try again? If this doesn’t help, please try an advanced reinstall instead to see if it helps.

  • The Head's avatar
    The Head
    Explorer | Level 3
    2 years ago
    Thank you Nancy. The advanced reinstall seems to have worked. Appreciate your help.

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