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gary_k's avatar
gary_k
New member | Level 2
3 months ago

Loss of touchscreen function after downloading a file on my Microsoft Surface 3

I am using a Microsoft Surface Model 3 that has a touchscreen, a keyboard with a touchpad, and a USB connection for a mouse.  Our group of seniors has a set of documents in Dropbox that can be access...
Desktop
GUI
Mobile
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hi gary_k, thanks for bringing this to our attention.

 

What version of the Dropbox app are you running on your device?

 

When you say you download the file, are you using the touchscreen while in the Dropbox app? Are you using the Dropbox mobile app, or the website?

 

This will help me to assist further!

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