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Simple's avatar
Simple
Explorer | Level 4
2 years ago

MacBook Pro isn't syncing new content.

Hi, I have used Dropbox for a long time to jump between my to computers. It has always syncing so I always got access in the finder on the both computers to the files. Suddenly today it don’t syn...
desktop
Mac
  • Megan's avatar
    Megan
    2 years ago

    It might sound trivial, but can you try signing out of the app, then back in Simple? 

Simple's avatar
Simple
Explorer | Level 4
Haven’t stand anything there in any time that I have tried to fix it.
Simple's avatar
Simple
Explorer | Level 4
2 years ago

This is what happens when I trying to open a file..

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for the screenshot, Simple! 

     

    Can you please look at your menu bar (at the top part of your screen, close to your clock settings), and check if there’s a small Dropbox icon there?

     

    If there is, I’d like you to hover over it, and send me the app version you see. 

     

    After that, please click on it, and send me a screenshot of its syncing status.

    • Simple's avatar
      Simple
      Explorer | Level 4
      2 years ago

      Yeah have tried that icon.

       

      The version is 187.4.5691

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thanks for the update here, Simple.

         

        Can you try the steps here, to fix hardlinks and permissions and let me know how that goes?

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