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Forum Discussion

mferguson_au's avatar
mferguson_au
New member | Level 2
2 years ago

MACOS Monterey to Ventura "Couldn't Start Dropbox"

I replaced my Monterey Macbook with a new Ventura one and migrated from Time Machine in the startup new Mac setup process.   Dropbox App gives an Error "Couldn't Start Dropbox"   I followed t...
Desktop
Error Messages
Install
Mac
  • Walter's avatar
    Walter
    2 years ago

    Hey mferguson_au, thanks for posting on our Community and happy Friday!

     

    It seems that you're using a beta version of the app; could you try the latest, stable version from this page directly and let us know if you still get the same error?

     

    To make sure you're off the beta channel (i.e. early releases), you can turn off the relevant option from your account's settings online beforehand. 

     

    If you're on the Basic plan, make sure to have no more than 3 devices connected (including your Mac) to your account as you might hit your account's device limit.

     

    Let us know how it goes.

mferguson_au's avatar
mferguson_au
New member | Level 2

I saw a similar problem so I tried using the offline installer"  Dropbox 182.3.6348 " but it failed in the same way.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey mferguson_au, thanks for posting on our Community and happy Friday!

 

It seems that you're using a beta version of the app; could you try the latest, stable version from this page directly and let us know if you still get the same error?

 

To make sure you're off the beta channel (i.e. early releases), you can turn off the relevant option from your account's settings online beforehand. 

 

If you're on the Basic plan, make sure to have no more than 3 devices connected (including your Mac) to your account as you might hit your account's device limit.

 

Let us know how it goes.

  • mferguson_au's avatar
    mferguson_au
    New member | Level 2
    2 years ago

    Hi Walter

     

    That worked.

     

    I recall I had activated beta releases ages ago when I installed Monterey to fix another problem described in this forum.

     

    I've used your recommended standard Apple Silicon installer and disabled beta products.

     

    I really appreciate your accurate and timely reponse.

     

    Thanks again

     

    Mark

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