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Ryan44's avatar
Ryan44
New member | Level 2
7 years ago
Solved

MOV file downloads to Dropbox with audio but without video

When MOV videos from my wife's iPhone download to our Dropbox desktop app, we can't view them.  The audio transfers but there is no video with it (black screen only).  I do not have this issue with m...
Download
Mobile
Setting up the apps
Web
  • Mark's avatar
    Mark
    7 years ago
    The issue is that on your computer you do not have the codecs (think library that decodes the video) to play it.

    You'll need to download them, or, the easiest way is to install VLC Player which has pretty much all codecs installed as standard.
HighReach's avatar
HighReach
Helpful | Level 5
7 years ago
Installed VLC player and works great.
Installed new version of Quicktime and videos do not play
Videos still do not play in windows movies and tv or windows media player
Rich's avatar
Rich
Icon for Super User II rankSuper User II
7 years ago
HighReach wrote:
Installed VLC player and works great.
Installed new version of Quicktime and videos do not play
Videos still do not play in windows movies and tv or windows media player

Unless you identify the correct codec and install it yourself, the video will not play properly in Quicktime or the Windows players. VLC has most of the popular codecs built-in, which is why it can play the video.

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