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Ryan44's avatar
Ryan44
New member | Level 2
7 years ago
Solved

MOV file downloads to Dropbox with audio but without video

When MOV videos from my wife's iPhone download to our Dropbox desktop app, we can't view them.  The audio transfers but there is no video with it (black screen only).  I do not have this issue with m...
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  • Mark's avatar
    Mark
    7 years ago
    The issue is that on your computer you do not have the codecs (think library that decodes the video) to play it.

    You'll need to download them, or, the easiest way is to install VLC Player which has pretty much all codecs installed as standard.
Mark's avatar
Mark
Icon for Super User II rankSuper User II
7 years ago
The issue is that on your computer you do not have the codecs (think library that decodes the video) to play it.

You'll need to download them, or, the easiest way is to install VLC Player which has pretty much all codecs installed as standard.
dtcom's avatar
dtcom
New member | Level 2
7 years ago

I have the same problem, but it is Dropbox that is the issue.

When I upload a file to Dropbox and download it to my Windows computer, I get audio only.

When I email the same file, it works perfectly.  The problem occurs going through Dropbox.

  • ivydst's avatar
    ivydst
    New member | Level 2
    6 years ago

    I have the same issue, and I agree that Dropbox seems to be the issue.  If I copy the .mov file from my iphone to dropbox, and then to my laptop, it has no video.  It will play on certain players, but I can't convert it using RealConverter, and Camtasia doesn't like it either.    If I copy it from my iphone to google drive and then to my laptop, it plays just fine everywhere.

    • SGP1's avatar
      SGP1
      New member | Level 2
      5 years ago
      I am still having this same problem. I’ve had a professional account for years and never had this problem before. I started about 6months ago. Some of my .mov files will play, others will play only 3seconds of audio but be a black screen. Sometimes if I download the video to my iPhone or iPad, and upload it again it will be okay. The files do not seem corrupted at all they are just completely inaccessible on Dropbox. I’m unable to share links as it will not work for anyone I share the link with. It doesn’t play on my Windows laptop or Dropbox.com or any other device. It occurs on random files, some that I used to view with no problem at all but now it won’t play. I’ve googled and searched Dropbox forums for help and it seems most of the time advice is given outside of Dropbox but Dropbox is my problem in this case. I run a business and pay for an account and I shouldn’t be having issues on perfectly good files. :(

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