Forum Discussion

ryofurue's avatar
ryofurue
Helpful | Level 5
23 days ago

My Mac is stuck at "Syncing" after updating my OS.

Dropbox icon is saying "Syncing . . . " forever. I upgraded macOS to the latest version (15.3.1) and restarted the machine. (I don't know how to update Dropbox .) "View sync issues" says "You don't h...
desktop
Mac
sync
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
23 days ago

Hi ryofurue, thanks for bringing this to our attention.

Does the issue go away after rebooting your device or quitting and relaunching the app by any chance?

Could you confirm where your Dropbox folder is currently located on your machine?

Feel free to also hover your mouse over the little Dropbox icon on your menu bar, next to your WiFi and clarify the version you're using, along with the app's current syncing status.

I’d also like you to right-click on your local Dropbox folder directly, select “Get info” and send me a screenshot of the next window you’ll see. 

Keep me posted!

  • ryofurue's avatar
    ryofurue
    Helpful | Level 5
    22 days ago
    Megan wrote:

    I’d also like you to right-click on your local Dropbox folder directly, select “Get info” and send me a screenshot of the next window you’ll see. 

    I haven't been able to find out how to send you the image.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      22 days ago

      Hey ryofurue, thanks for the heads up and added info! 

      You should be able to copy and paste your screenshot when replying to me. Alternatively, you can click the camera-like icon and attach it that way.

      Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains? 

      If you do, try temporarily disabling those, to see if that helps.

      • ryofurue's avatar
        ryofurue
        Helpful | Level 5
        22 days ago

        You are right. I don't know why pasting didn't work when I last tried. Here is the "Get Info" screenshot.

         

        Megan wrote:

        Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains? 

        The problematic machine is my personal one without any additional security software. I don't use VPN on that machine. How can I check whether macOS's firewall or my router or ISP is blocking traffic to the Dropbox domains?  Can you think of a simple test?

        Is it possible to tell which files Dropbox is currently trying to sync?  The "sync issues" is still empty.

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