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My Mac is stuck at "Syncing" after updating my OS.
Dropbox icon is saying "Syncing . . . " forever. I upgraded macOS to the latest version (15.3.1) and restarted the machine. (I don't know how to update Dropbox .) "View sync issues" says "You don't h...
Subject: Urgent Sync Issue – Critical Event Approaching
Dear Dropbox Support Team,
I have been experiencing serious sync issues for the past three days. Despite following all the recommended troubleshooting steps provided by Dropbox, I have not been able to resolve the problem.
A support representative mentioned that there is a limit of 300,000 synchronized files. However, before the last update, I had significantly more files synced without any issues. In an attempt to fix this, I have already deleted numerous files, yet the synchronization problem persists.
I have been a long-time Dropbox customer and have always been satisfied with your service. However, this issue is creating a major challenge for me: In two weeks, I am organizing a large event, and I absolutely need Dropbox to function flawlessly.
I kindly ask for a swift and competent solution to this issue. Could you confirm whether this limitation is due to the recent update? Is there any way I can ensure that all my files synchronize properly?
You see i removed almost eveyting form the harddrive. this is not the goal of a semless intigration on mac osx.
I appreciate your support and look forward to your prompt response.
Best regards
Adrian
Nancy
Dropbox Staff
Dropbox StaffHey muestik! Is the Dropbox app stuck downloading those 22 files or does the number keep changing?
If you keep the window with the properties of the Dropbox folder open for a little longer, does it show the current number of files that it contains?
Thank you for your quick response at least someone is taking the time to help. At support cancel, no one was really helpful.
I checked everything again and have now brought it down to under 300,000. But the problem still persists it won’t load. Sometimes it shows a leftover number, and sometimes it just says "syncing."
Before the update, I had more than 700,000 files in sync mode, and that was never a problem. It’s really important to me that I can sync my data this way, even if it’s not fully stored on my computer just as an alias. I always assumed this would remain possible.
The fact that it’s now limited to 300,000 is completely new to me. That’s a ridiculous number if you consider the Downloads, Music, Documents, and Films folders where most of the files are stored. I’m really pissed off and could barely contain my anger today.
I don’t understand why such a major update was rolled out without proper background checks... This reminds me of Sonos, which became completely unusable after an update. Total failure the CEO had to step down!
Thanks for your help and time.
- Nancy
To be frank, the 300k file soft limit has existed for a very long time; while it’s not necessary that you’ll face performance issues on the Dropbox app, if you have more than 300k files in your Dropbox folder, it can be a contributing factor.
In any case, I’d like you to give these steps a go and let me know if you see any difference to your Dropbox app’s syncing, now that the number of files within the Dropbox folder has indeed dropped.
