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ryofurue's avatar
ryofurue
Helpful | Level 5
23 days ago

My Mac is stuck at "Syncing" after updating my OS.

Dropbox icon is saying "Syncing . . . " forever. I upgraded macOS to the latest version (15.3.1) and restarted the machine. (I don't know how to update Dropbox .) "View sync issues" says "You don't h...
desktop
Mac
sync
muestik's avatar
muestik
New member | Level 1
14 days ago

It’s unbearable. The support team gave me a solution that only made things worse. Now I no longer have access rights to my files. Every time I move or copy something, I have to enter the password—this can’t be serious! I haven’t been able to work for four days, and support isn’t responding anymore. I’m furious and completely outraged by how this whole situation is being handled. You can’t just release such a massive bug as an update!

 

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
14 days ago

Hey muestik, thanks for the additional info and thanks for your feedback here.

I understand that some issues can be very frustrating, but since you're already in contact with a specialist, I'd suggest expressing any concerns or questions to them.

Since the priority of your ticket was raised, your concerns will be addressed the soonest possible so you can get to the bottom of this.

Again, apologies for any inconvenience.

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