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Forum Discussion
dturnidge
2 years agoHelpful | Level 6
New computer - messed up already
I got a new computer - yea! I just wanted to install Dropbox but only have one folder and contents showing.
What I got was an installation that went directly to Dropbox on the web. I think I t...
- 2 years ago
I think in all the permutations, I created another account... I have uninstalled and appear to have been able to log in with the "correct" profile and password. I "think" I have it installed correctly...
dturnidge
2 years agoHelpful | Level 6
Well, that was ugly. I deleted dropbox, and then deleted the dropbox folder. I reinstalled, and it didn't seem to be working correctly - so I deleted again, and went into task manager and closed all the dropbox jobs. I reinstalled. Downloaded - but it's the wrong data in the dropbox folder. Just two folders, and should be MANY more. Didn't seem to want to let me download just the folders and have the data off line - without purchasing something... So it loaded "basic" dropbox.
I'm going to bed. Ugggg...
dturnidge
2 years agoHelpful | Level 6
I think in all the permutations, I created another account... I have uninstalled and appear to have been able to log in with the "correct" profile and password. I "think" I have it installed correctly...
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