You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

LisaPerkins's avatar
LisaPerkins
New member | Level 2
2 years ago

New phone, no files or subscription showing

I just got a new phone and signed in to my account and it’s saying I’m on the free plan and I have none of my files. I need help please. I’ve been a subscriber for over 2 years.

Account Access
Mobile
Restore
Setting up the apps
  • Rich's avatar
    Rich
    2 years ago
    LisaPerkins wrote:
    I just got a new phone and signed in to my account and it’s saying I’m on the free plan and I have none of my files.

    You've signed in to a different account. Make sure you're signing in with the same email address that you used on the other phone.

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    LisaPerkins wrote:
    I just got a new phone and signed in to my account and it’s saying I’m on the free plan and I have none of my files.

    You've signed in to a different account. Make sure you're signing in with the same email address that you used on the other phone.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!