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Forum Discussion
"No internet connection"
I badly need help with my dropbox desktop client. This happened before and a simple uninstall/reinstall did the trick. Last week, the always connecting issue happened again. I tried reinstalling the ...
I had the same issue and called my ISP, the guy was really helpful and we noticed that the DNS was not updating correctly so it had to be updated either on the ISP side, the DSL, the Router or on the PC directly. I entered it on my PC Network connection and it started working right away. you can use the google DNS or Opendns ip.
Guys, would like to update the status of my issue. This has been solved.
Apparently, something from the ISP side was block the connection to the dropbox server.
Anybody who has tried 'everything', turning off the firewall, changed the dropbox setting to 'no proxy' etc. (steps done above) but still wouldn't connect, I suggest you do a trace route on dropbox.com
1. for windows, press Windows+R, then type 'cmd'
2. on CMD, type "tracert dropbox.com)
3. if there is a time out from numbers 1 to 5, it means theres something wrong with the modem or there's something wrong with your isp's connection. If the timeout is from 6 to 13, it means your connection is not connecting to the dropbox server. Meaning there might be a firewall from the ISP side that's preventing you to connect.
In my case, the timeout was in 5, 9, and 10. Called the ISP, and after a few days, i was able to use the dropbox desktop client already.
Hope this helps.
