You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

eli104's avatar
eli104
Explorer | Level 4
8 months ago

NO sync, cannot reinstall "Your computer is currently offline. Please check your network settings"

Dropbox for Windows (Win 10) did not launch this morning. One of several folders I need access to says it cannot be reached (others are fine).  I tried reinstalling the app, but an error message ...
Desktop
Error Messages
Install
Windows
eli104's avatar
eli104
Explorer | Level 4
I do have a VPN for my company (Watchguard), it's the same one I have been using for the past 12 years without issue. HOWEVER, Dropbox does not connect even when first booting into Windows, BEFORE I turn on the VPN!
eli104's avatar
eli104
Explorer | Level 4
8 months ago

Oh, and BTW... I also use the VPN on the MacOS side, with no problem! 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    Hey eli104, thanks for the additional info.

     

    What exactly do you see when you hover over the Dropbox icon in your system tray?

    • eli104's avatar
      eli104
      Explorer | Level 4
      8 months ago

      Yeah... there is NO Dropbox icon. it was the first thing I looked for, and not seeing it, I went to launch the App (thinking it had not started and boot), but it would not boot or be found,. Which is why I tried to reinstall.

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        8 months ago

        Hmm, thanks for the update, eli104.

         

        Can you run the offline installer of the Dropbox app and let us know if that works for you?

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