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rfog's avatar
rfog
Collaborator | Level 9
2 months ago

Online-only not working in Surface Pro 11 (Snapdragon version)

Recently I went back to Dropbox having read that it now works with Snapdragon Windows versions, but currently I have a significant issue.  I cannot have any online-only file in my SP11, thus I canno...
desktop
File access
Storage space
Windows
Domscillator's avatar
Domscillator
Helpful | Level 6
28 days ago

I have the same exact issue. I have tried re-installing, doing advanced installations, removing registry keys and several other troubleshooting steps with Dropbox support. "Make Online-Only" is nowhere to be found in the Dropbox context menu and all files are taking space (and are indeed offline) even though the dropbox icon is not fully green. 
I even installed Dropbox with admin rights. 

 

This seems to be an issue affecting Snapdragon laptops. 

Could you kindly escalate? Nothing seems to work here when it comes to regular troubleshooting steps. 

  • Neal Mc's avatar
    Neal Mc
    Icon for Community Manager rankCommunity Manager
    22 days ago

    Hi Domscillator,

    Our team is aware of an ongoing issue affecting ARM architecture and are currently working on a solution.

    As soon as we have an update, I'll let the community know.

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