We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Cariltos Bala's avatar
Cariltos Bala
New member | Level 2
2 years ago

Passcode and Face ID every time I enter the app.

Why every time I sign into dropbox on my iPhone, I have to manually enter my username (because it doesn't recognize auto complete), and then I have to turn on Passcode and to allow Face ID, as if it where the first time?

Account Access
Mobile
  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    What version of Dropbox is it?

    What version of iOS?

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi Cariltos Bala, thanks for posting here! 

         

        Could you try accessing the app, and then check the version of the app you're using on your end? 

         

        Also, if I were you, I'd clear the app's cache using its settings. Please give it a go, and update me on the results.

         

        Keep me posted!

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!