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em7yn's avatar
em7yn
Helpful | Level 5
2 months ago

Have trouble with Dropbox deciding to re-index shared folders on MacOS since Monterey.

Hello, Thought I'd start a discussion to see if anyone has any advice on Dropbox and MacOS. Since MacOS 12.4 we've struggled to have a consistent working app. We have just over 100 Macs, and c...
Desktop
Mac
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hey em7yn, let's jump right into this! 

 

I'm going to need to gather some info first. Did you happen to notice when this behavior first started? 

 

Does this happen with devices that are on File Provider, or maybe have an external hard drive? 

 

Let me know more, and we'll take it from there! 

  • em7yn's avatar
    em7yn
    Helpful | Level 5
    31 days ago

    For the latest issue, it's happened since being on MacOS 13, so over a year.
    All of our Macs are on File Provider. No external drives are uses.



    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      31 days ago

      Hey em7yn, thanks for the info! 

       

      Are there any differences between the two files when you view them?

       

      Can you please send me a screenshot of the error you're getting and how the folder looks on your end so that we have a visual too?

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