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Forum Discussion

Helpful | Level 5

3 months ago

I can't access the Dropbox site from my computer, why?

Can't access Dropbox.com from computer, get the error: NET::ERR_CERT_COMMON_NAME_INVALID The app on my phone and my computer don't synchronise

Jeka1
3 months ago
Hi.
I've reinstalled Dropbox app on my computer, and now it's working.

Thanks for your help 👍

Icon for Super User II rank

Super User II

3 months ago

Have you checked that things like the browser is up to date, date/time is correct and you have most recent security updates on the devices?

Jeka1
Helpful | Level 5
3 months ago
Yes, the mentioned things are up to date, and the date and time are correct.
But sync isn't working.
- Jay
  Dropbox Staff
  3 months ago
  Hi Jeka1, thanks for bringing this to our attention.
  
  Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?
  
  Is the Dropbox desktop application installed and running on your machine?
  
  This will help me to assist further!
  - Jeka1
    Helpful | Level 5
    3 months ago
    Hi.
    I've reinstalled Dropbox app on my computer, and now it's working.
    
    Thanks for your help 👍

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