Start 2025 on time and up to date! Seamlessly integrate your calendars into Dropbox with these simple steps! 📆

Forum Discussion

RichardHawke's avatar
RichardHawke
Explorer | Level 3
6 months ago

Issue installing Dropbox Passwords on Mac - I don't receive the confirmation on my iPhone to log in.

Hello,   I have just installed the dropbox application on my Mac. After signing in the program asks for a confirmation from my iPhone, however I don't get anything on my phone....   After c...
Dropbox Passwords
iOS
Mac
Setting up the apps
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
6 months ago

We're glad to hear it's sorted now RichardHawke 

 

Could you maybe share the steps you took to rectify this issue on your end? 

Lilipom's avatar
Lilipom
New member | Level 2
6 months ago

Hi Richard and Dropbox staff,

Yes I would also appreciate to know the steps you tool to rectify this issue please! (And I'm also French 😊.)

I have a sync issue between my Chrome browser extension and my iPhone app.

I logged out from the iPhone app, and when I log back in it sends an notification on my PC, which I approuve, and then nothing...

And if a use another option (using the recovery terms), only old passwords saved on 2023 appear on my iPhone, and there's no syncing between my 2 devices.

Thanks for your help. 

  • RichardHawke's avatar
    RichardHawke
    Explorer | Level 3
    6 months ago

    Hi Lilipom,

    I just used the 'other options', as this was my initial setup (I had never used dropbox passwords before). 

    But it was syncing on some devices, but not sending the message on others... It wasn't very logical at all... 🙈

     

    Sorry of being unable to help...

  • Lilipom's avatar
    Lilipom
    New member | Level 2
    6 months ago

    Hi Richard,

    Thanks for the reply, I'll wait another reply from the Dropbox staff.

    Finger crossed 😉

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    Hey @Lilipom! Sorry to hear you’re having the same issue. 

     

    Have you tried reinstalling the Passwords app on your mobile device? Does that seem to help at all?

  • Lilipom's avatar
    Lilipom
    New member | Level 2
    6 months ago

    Yes I did, but it didn't work. 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    Hey @Lilipom, let me also jump in! 

     

    Have you made sure that your browser is up-to-date too? 

  • Lilipom's avatar
    Lilipom
    New member | Level 2
    6 months ago

    Hi Megan,

     

    Yes, my Chrome version is up to date, version 127.0.6533.120 (Build officiel) (64 bits)

    And my Dropbox Passwords Extension version is 3.26.0.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    Hi @Lilipom, thanks for the info, I'd recommend contacting the support team for them to investigate this in more detail.

  • Lilipom's avatar
    Lilipom
    New member | Level 2
    6 months ago

    Ok thanks. Have a nice one.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!