You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Nousmedis's avatar
Nousmedis
Helpful | Level 6
3 years ago

Recent Dropbox - Mac 12.3 Monterey support

The official support page relating to Mac OS Monterey 12.3 Dropbox compatibility is 2 months old now, and Apple just released (April 2022) first beta version of 12.4 and patched 12.3 with 12.3.1, but...
Desktop
Setting up the apps
  • DBXCommunity's avatar
    DBXCommunity
    2 years ago
    Hi everyone,
     
    We wanted to provide an update on availability of full support for macOS 12.5 and higher to more customers. We’re continuing to expand our rollout through May 2023, and anyone interested in receiving this updated experience earlier can join our beta now.
     
    If you haven’t already received the update, you can expect it between now and the end of May 2023. We’re also working directly with a small subset of customers with complex configurations to ensure their migration is as seamless as possible.
     
    Here’s how you can join our beta:
    • Basic, Plus, Professional, and Family plan customers: Turn on early releases and keep an eye out for a notification to opt-in
    • Standard, Advanced, Enterprise, and Education customers: Contact your Account Team or Customer Support for more information
    The updated experience is more integrated with macOS and comes with some changes that are consistent with macOS requirements. For more information, please visit our Help Center.
     
    Thank you.
pwvanleijen's avatar
pwvanleijen
Helpful | Level 6

I'm seriously considering to cancel my dropbox account and go to another cloud provider. Fix the Monterey problem please!

REK1's avatar
REK1
Helpful | Level 6
3 years ago

Ironic that today Dropbox announced a price increase as if it were some sort of improvement, but no word as to whether their now more expensive product will actually work.

  • zaak's avatar
    zaak
    Collaborator | Level 9
    3 years ago

    Adding more thoughts to my reply from a few days back re:

    https://help.dropbox.com/installs-integrations/desktop/macos-12-monterey-support

     

    The support doc refers to MacOS 12.3 which was released March 14.
    Today is June 3.  MacOS 12.4 is already out.
    It's almost 3 months later. Longer if you consider 12.3 Beta was out in Jan.
    The problems have not been addressed nor has article been updated.

     

    There are 2 issues mention in the document:

    1.  Online-only files show size of 0K.
    2. Online-only files don't open "automatically" (i.e., via 3rd-party applications... i.e., all applications).

    What the article doesn't mention is:
    3. Modified Dates on folders and packages are changed (destroyed) when syncing.
    4. Random files will sync whenever they want to. I've noticed this dozens of times in all kinds of scenarios. I've looked long and hard for a pattern and haven't found one.
    5. Sync status icons don't always refresh when they should. You need to open/close folders to get the real status.

     

    moral of story:
    Dropbox is awesome.
    Smart Sync is not Smart.

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