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Forum Discussion
Shared Folder not visible in Windows App
Hi
I have shared a folder from my Dropbox account with a number of people. initially, my wife viewed the folder in my account on the windows app on her PC. However, recently, she needed to cr...
Hi again, Denis! Thanks for the info you’ve sent so far.
From what I understand, the folder that she can’t see locally on her desktop app is the shared one under the name “Olivia Jane”, right?
Can you let me know what’s the syncing status of her desktop app, as well as the app version it’s running?
Also, is there any chance that she removed this folder from her Dropbox app, in order to save up hard drive space? She can check her selective sync settings to verify that.
Mark
Super User II
Super User IIIs she definitely using the same email on both accounts (i.e. the one on computer and browser?). Test it simply by adding a file to the root of \Dropbox on the computer. It should appear when she goes to the website.
Hi Mark
Thanks for replying. Yes, same email address used.
Denis
- Mark
So she can see a file uploaded on the desktop when she looks on web?
Hi
Yes - all files that I upload on the windows app on my computer are visible to her on her browser access.
Denis
- Nancy
Dropbox Staff
Hi denis2000, hope you’re doing well.
If she uploads something from her own device instead, where she has signed in to the desktop app with her new account, is she able to see these files when visiting www.dropbox.com?
From what you’ve described, it sounds like she is logged in to the desktop app with her own account, but on the browser she is still signed in to your own account, which is why she can see all of your files/folders.
Let me know what you find!
