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Forum Discussion
Spotlight Search Doesn't Link to Files in Dropbox in macOS 13 Ventura
After upgrading to macOS Ventura, I was prompted to upgrade to "Dropbox for macOS 12". I proceeded with that, it moved my Dropbox folder to ~/Library/CloudStorage and confirmed all was successful. No...
- That’s the same problem I had. I solved it by doing a complete clean install of dropbox. You may not need to do all of this, but to be safe, in Dropbox settings Selective Sync uncheck all of your folders and wait for them to be removed from your Mac. Once that’s done, unlink your Mac from Dropbox preferences. You should see the Dropbox getting started screen. Quit Dropbox and move the app to the Trash. Remove all dropbox files from ~/Library being careful to look at the path name. Only remove things that are within a Dropbox parent folder. Look in library application support, and library preferences. Empty the Trash. Restart your Mac. Reinstall Dropbox from dropbox.com. Once reinstalled, to make things faster sync only one small folder and wait for the prompt that new Dropbox for macOS 12 is available. You should see the message within a few minutes of reinstalling Dropbox. Allow it to upgrade and migrate your files to the new location. Once that’s done you can then sync all your folders. Let your Mac index itself and the problem should be solved.
I started a support ticket yesterday with a detailed explanation and also pointed the support team to this thread.
Today I got an email from support saying, "Thank you for alerting us to this problem. Dropbox engineers are aware of the problem and are working on a solution."
Sure hope it doesn't take long for them to fix. This bug is causing me to lose anywhere from 30 to 60 minutes each and every day with the insane productivity slowdowns it is causing me. I'm really close to canceling my Dropbox subscription of more than 10 years and finding another solution.
colinkj wrote:I started a support ticket yesterday with a detailed explanation and also pointed the support team to this thread.
Today I got an email from support saying, "Thank you for alerting us to this problem. Dropbox engineers are aware of the problem and are working on a solution."
Sure hope it doesn't take long for them to fix. This bug is causing me to lose anywhere from 30 to 60 minutes each and every day with the insane productivity slowdowns it is causing me. I'm really close to canceling my Dropbox subscription of more than 10 years and finding another solution.
This is the very same email I received from the support several weeks ago.
Obviously other people here who previously submitted similar support tickets have got the same email.
It is a copy/paste email...
Sorry if this has been mentioned before, I only read the first 10 (of 30) pages of comments.
For me, Spotlight wasn't finding Dropbox files (Ventura 3.2.1, Dropbox 169.4.5684). It turned out the filenames weren't being categorized as Documents (or Images, Presentations or whatever). I had to check Other on in Search Results on the Siri & Spotlight systems setting page to see them.
Now Dropbox presses me to update each day! Dear Dropbox Team, deactivate please this update request one day, which makes crazy so many users... Or tell us - we repaired our software and it is usable again! I am going to switch off all the notifications..
