Forum Discussion

PDub81's avatar
PDub81
Collaborator | Level 9
11 months ago
Solved

Syncing error with the Dropbox mobile app on Android

Hello, for several days I'm experience a syncing error with the Android app.  Anything updated from the Android device appears on other connected devices, but not the other way around.  Updated files...
Mobile
sync
  • PDub81's avatar
    PDub81
    11 months ago

    Hi Stephen, today's Dropbox Android app update appears to have resolved the issue and files are again syncing in the normal way.  I thank the staff for their help!

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
21 days ago

Hi PDub81, what type of files are you updating from the Android device, and which app are you using to update them?

PDub81's avatar
PDub81
Collaborator | Level 9
21 days ago

Plain text, using Notepad in Windows and the in-app editor on Dropbox for Android

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    21 days ago

    Is this occurring when editing the file on either end, or just from one device to another?

    • PDub81's avatar
      PDub81
      Collaborator | Level 9
      21 days ago

      I have only noticed it when opening the file on my phone, but I don't make changes if I notice it hasn't been updated.  Does that make sense?

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        21 days ago

        If you edit the file on the phone, does it reflect the change on the Dropbox site?

        Do you see any changes on the events page?

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!