Receive "Syncing Is Interrupted" error message. Took the following actions to resolve:
1. Disabled firewall
2. Disabled antivirus
3. Made the Windows user an admin
4. Disabled OneDrive
5. ...
I have solved it syncing every big folder one by one, instead of all at the same time. A process which took me about 4 hours but in the end it worked. With some of the folders, the Syncing being interrupted happened, and I solved it pausing the syncing, and then activating it again a few times (3 or 4). Not a very good solution, but effective in the end.
Hey jesus-angeles-from-singapore, one last thing to check, are you running any antivirus, firewall, VPN or proxy that could be causing issues?
Can you also check the name and path of the file, to make sure it doesn't have any invalid characters, or doesn't use more than 260 characters? You can see more about this here.
Feel free to also take a look at this Help Center article, and let me know if you have any questions.
Thanks for the reply. Attached here is a pic. In the same exact folder, and whole filename are of exact length (and not invalid characters), as you can see, some are synced, some are not. So this does not qualify to a file or filename issue on my side.
I do not have any firewalls.
This seems an issue that dropbox itself can diagnose, instead of asking customers random questions. Dropbox can put logs and send back to your server for your own debugging. That will be more accurate for finding the issue in this case.
Hi all, sorry to jump in here, but for anyone who's still affected by this, could you let us know approximately how many files you're syncing on the affected device and if you've ensured you have enough hard drive space?
Also, have you tried the 'view sync issues' option from the app?
Before I reply to your answer, I will add an information.
Whereas the file stuck is only 3kb, I added a new file now in my local with a size of 70mb and it was synched successfully with no issue; while the 3kb still remain stuck There seems something on specific files, and only your Dropbox app would know why. It is better to improve you app to diagnose and report issues, instead of generic messages that is the reason all of us are here. Asking the customer to diagnose so many possible things seem so not user-friendly.
========
Why is the number of files we are synching relevant? Does dropbox have a limit on the number of files to synch? Please let us know as this is a ridiculous limit, if any.
For hard drive space, I still have 300 gb free and it is stuck on a 3kb file.
"333.01 GB available of 2 TB"
In case you havent read the messages here, I did try the View Sync Issues, and just like another guy in this thread, I see the same message which is like 'the file is open'. How can the file be open, no software is using it. Please try diagnose this using dropbox app because only the app knows why it is giving such behavior.
Facing the same issue for several days and there is no way to fix it. I have checked every file in the taskbar if the files are running or not. I closed all the files except the Windows files but nothing happened. i restarted my PC but no change. Initially, there were only 3 errors but after doing this activity, the number of errors increased to 7.
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But why?","id":"message:762147","entityType":"FORUM_TOPIC","eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/message:762147","revisionNum":2,"repliesCount":92,"author":{"__ref":"User:user:1821180"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:101001016"},"conversation":{"__ref":"Conversation:conversation:762147"},"readOnly":true,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:762147"},"body@stripHtml({\"truncateLength\":200})":" Receive \"Syncing Is Interrupted\" error message. Took the following actions to resolve: \n 1. Disabled firewall \n 2. Disabled antivirus \n 3. Made the Windows user an admin \n 4. Disabled OneDrive \n 5. ...","body@stringLength":"343","rawBody":"
Receive \"Syncing Is Interrupted\" error message. Took the following actions to resolve:
\n
1. Disabled firewall
\n
2. Disabled antivirus
\n
3. Made the Windows user an admin
\n
4. Disabled OneDrive
\n
5. Ran Check Disk on Windows
\n
\n
Can't think of any other solutions. Please help.
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Hi,
Thanks for the reply. Attached here is a pic. In the same exact folder, and whole filename are of exact length (and not invalid characters), as you can see, some are synced, some are not. So this does not qualify to a file or filename issue on my side.
I do not have any firewalls.
This seems an issue that dropbox itself can diagnose, instead of asking customers random questions. Dropbox can put logs and send back to your server for your own debugging. That will be more accurate for finding the issue in this case.
","body@stringLength":"1133","rawBody":"
Hi,
Thanks for the reply. Attached here is a pic. In the same exact folder, and whole filename are of exact length (and not invalid characters), as you can see, some are synced, some are not. So this does not qualify to a file or filename issue on my side.
I do not have any firewalls.
This seems an issue that dropbox itself can diagnose, instead of asking customers random questions. Dropbox can put logs and send back to your server for your own debugging. That will be more accurate for finding the issue in this case.
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But why?","readOnly":true,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:762487"},"body":"
Hey jesus-angeles-from-singapore, one last thing to check, are you running any antivirus, firewall, VPN or proxy that could be causing issues?
\n
\n
Can you also check the name and path of the file, to make sure it doesn't have any invalid characters, or doesn't use more than 260 characters? You can see more about this here.
\n
\n
Feel free to also take a look at this Help Center article, and let me know if you have any questions.
","body@stringLength":"1004","rawBody":"
Hey , one last thing to check, are you running any antivirus, firewall, VPN or proxy that could be causing issues?
\n
\n
Can you also check the name and path of the file, to make sure it doesn't have any invalid characters, or doesn't use more than 260 characters? You can see more about this here.
\n
\n
Feel free to also take a look at this Help Center article, and let me know if you have any questions.
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Syncing is interrupted. But why?","moderationData":{"__ref":"ModerationData:moderation_data:762792"},"body":"
That didn't work for me yesterday...
I have solved it syncing every big folder one by one, instead of all at the same time. A process which took me about 4 hours but in the end it worked. With some of the folders, the Syncing being interrupted happened, and I solved it pausing the syncing, and then activating it again a few times (3 or 4). Not a very good solution, but effective in the end.
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Hi all, sorry to jump in here, but for anyone who's still affected by this, could you let us know approximately how many files you're syncing on the affected device and if you've ensured you have enough hard drive space?
\n
\n
Also, have you tried the 'view sync issues' option from the app?
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Before I reply to your answer, I will add an information.
Whereas the file stuck is only 3kb, I added a new file now in my local with a size of 70mb and it was synched successfully with no issue; while the 3kb still remain stuck There seems something on specific files, and only your Dropbox app would know why. It is better to improve you app to diagnose and report issues, instead of generic messages that is the reason all of us are here. Asking the customer to diagnose so many possible things seem so not user-friendly.
========
Why is the number of files we are synching relevant? Does dropbox have a limit on the number of files to synch? Please let us know as this is a ridiculous limit, if any.
For hard drive space, I still have 300 gb free and it is stuck on a 3kb file.
\"333.01 GB available of 2 TB\"
In case you havent read the messages here, I did try the View Sync Issues, and just like another guy in this thread, I see the same message which is like 'the file is open'. How can the file be open, no software is using it. Please try diagnose this using dropbox app because only the app knows why it is giving such behavior.
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Facing the same issue for several days and there is no way to fix it. I have checked every file in the taskbar if the files are running or not. I closed all the files except the Windows files but nothing happened. i restarted my PC but no change. Initially, there were only 3 errors but after doing this activity, the number of errors increased to 7.
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I am just syncing in the \"online only\" mode. It's not a matter of hard disk space. It is a bug of the software. I am using MacOS.
\"Sync issues\" make no sense and the number always remains in 120.
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