Learn how to make the most out of the Dropbox Community here 💙. 

Forum Discussion

jdr2's avatar
jdr2
New member | Level 2
11 months ago

Syncing is interrupted. But why?

Receive "Syncing Is Interrupted" error message.  Took the following actions to resolve: 1. Disabled firewall 2. Disabled antivirus 3. Made the Windows user an admin 4. Disabled OneDrive 5. ...
desktop
Error Messages
SDRSF123's avatar
SDRSF123
New member | Level 2
11 months ago

I am beyond perplexed and exhausted, I have spent my entire day trying to force DropBox to finish syncing with my new macbook. It partially synced, there are several hundred thousand files that appear to have been synced, but I cannot force it to finish the job. It has been stuck for five hours on 'syncing is interrupted' and I have no solution. It has been indexing files on and off during that entire time without any progress. I have: 

 

  1. Updated my OS to the most current version. 
  2. Quit the desktop application multiple times and restarted my computer multiple times. 

I don't really know what else to do because the application doesn't give you many options to manipulate the application. 

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
11 months ago

SDRSF123, I’ve merged your post here, as it’s similar to the issue discussed in this thread. 

 

Can you please check Hannah’s post above, and let me know what’s the file count that your Dropbox app is syncing? Is it possible it’s more than 300k files, which could potentially cause a syncing issue?

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!