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Forum Discussion
Syncing is interrupted. But why?
Receive "Syncing Is Interrupted" error message. Took the following actions to resolve:
1. Disabled firewall
2. Disabled antivirus
3. Made the Windows user an admin
4. Disabled OneDrive
5. ...
I am beyond perplexed and exhausted, I have spent my entire day trying to force DropBox to finish syncing with my new macbook. It partially synced, there are several hundred thousand files that appear to have been synced, but I cannot force it to finish the job. It has been stuck for five hours on 'syncing is interrupted' and I have no solution. It has been indexing files on and off during that entire time without any progress. I have:
- Updated my OS to the most current version.
- Quit the desktop application multiple times and restarted my computer multiple times.
I don't really know what else to do because the application doesn't give you many options to manipulate the application.
Here are my suggestions for you. I had the same issue and I resolved it personally because the dropbox team was unable to give any solution. They were just asking to do many things related to firewall, hidden running apps etc.
Logout dropbox from PC, remove dropbox from and reinstall.
Logout dropbox from computer/laptop also from which are syncing.
Relogin in all devices and issue will be resolved automatically.
Thank You.
That didn't work for me yesterday...
I have solved it syncing every big folder one by one, instead of all at the same time. A process which took me about 4 hours but in the end it worked.
With some of the folders, the Syncing being interrupted happened, and I solved it pausing the syncing, and then activating it again a few times (3 or 4). Not a very good solution, but effective in the end.Our organization also seems to have this issue now. We have everything setup up for online only and marked the team folders that automatically need to sync. This always worked prefect, until now.
Today i've setup a new mac and now I also got sync interrupted. Never seen this error before? So, it seems Dropbox has made some changes with big folders syncs. But this is a big issue for teams like ours.
Im tired of all these. If the customer service officers just ask us to do things here and there, and be quiet with this suggestion of reinstalling etc., instead of escalating to their i.t. team, i would consider leaving already. Ill come back after a month on this thread and see where this went; at this rate, this will give pain for the customers, and no fix will be offered in the dropbox app.
same here - no help from dropbox -- what is amazing is that there is no way to even see the error on their end or what is causing it.
I get an alert about files that havent been touched in over a year as being unable to sync. we have a large international team and dropbox's suggestion is to contact all members and ask them to reduce files to sub300k / reinstall the app / etc etc. Nothing to find the root of the problem and resolve it. Super frustrating.- Walter
Dropbox Staff
I see where you're coming from and I understand this is far from optimal, but you can also reach out to our support team directly for further assistance on this, since the issue seems to be resolved from some users jesus-angeles-from-singapore
As for you DanijelD, did you try the 'view sync issues' from the app to see if there's anything listed there?
The issue resolves temporarily.. and then comes back, for multiple accounts on a team and flagging completely different "problem" files. The support team had zero to say about this and can't even manage to find a log on their end. Spent an hour plus taking screenshots .. zero insight from the dropbox team. Puts our business at serious risk.. not good.
